Louis Garneau Sports accepts returns for products bought on our website Garneau.com for 30 days after the purchase date. Return transportation and handling fees will not be refunded.
When you receive your products, it is important to keep all the paperwork included with the order in case you need to return. Also keep all emails received during your order as they can provide important information. We are not able to accept exchanges at this time.
A Returned Merchandise Authorization (RMA) is required for any return. You can request an RMA number online. Returns are allowed within thirty (30) days following the date of purchase. Shipping and handling costs are nonrefundable.
Returned items must be in their original packaging and in new condition with their labels, which means they must not have been worn or used. Shoe, helmet, base layer and glasses boxes must be returned in another box to ensure the original packaging remains undamaged. If any of these conditions is not met, the return claim will be refused and the products will be sent back to you.
If you received your product and it is damaged, defective or not what you ordered or for more information regarding the reurn process, please contact Customer Service at 1-800-463-8356.
An RMA number is required for every return. You can get your RMA number online by following those steps: go online at Garneau.com, go to your account, select order history and chose the right order. Then you must select the return tab and fill out the form with the products you wish to return. You can add commentary if necessary.
If you completed your purchase via our guest checkout, please fill out this form:
Louis Garneau Sports
30 rue des Grand Lacs
Ste Augustin de Desmaures QC
Canada G3A 2E6
You must write the RMA number on the outside of the box in order for us to process the return.
You will see this number after you submit your return request online. It is the same as your original order number.
Note that Louis Garneau Sports is not responsible for lost or stolen packages.
Refunds will be made directly to the card used to make the original purchase.
If you do have any questions about your return once it has been sent, contact the following:
When contacting customer service, please include the date the item was mailed, the name it was sent under and the item’s tracking number, if applicable.