You will find below the answers to the most frequent questions received from customers.
If you haven't found what you are looking for, do not hesitate to contact us.
Who is Louis garneau?
Louis Garneau attended the 1984 Olympic Games in custom apparel he stitched for himself in his father’s garage. As one of the first custom cycling apparel manufacturers, Garneau has become a worldwide industry leader.
Where is your stuff made?
Garneau Custom products are designed in Canada and manufactured in a company-owned facility in Mexico.
I have no design skills. Where do I start?
No worries. We have a great team of graphic designers ready to create something just for you! They can start from a hand sketch, photograph, or just an idea.
Are the design fee and print costs included in the price?
Design and sublimation (the process we use to print on the fabric) are included in the pricing. You can have as many colors as you want in your design. We can match pantone colors to ensure consistency.
How do I determine my size?
A sizing chart is available on our custom website, but we encourage you to host a fit session with your team. We will ship samples on a loaner basis for you to try on and determine proper fit. What is the difference between race fit and standard fit?
We designed our race fit jersey based on an aerodynamic fit with a next-to-skin feel. Standard fit is still close to the body but with comfort in mind. We always recommend ordering a fit kit so that you can always make the appropriate choice of fit and size.
What are the differences between our chamois?
There is no “best” when it comes to chamois. Different riders prefer different levels of padding. We believe any point where the body makes contact with the bike is important. It determines comfort, and the more comfortable you are the more enjoyable your ride will be. That’s why we have invested in our proprietary chamois technology. Visit our chamois page for more information. What you need to know before you order
What do I need to start an order?
Once you know what you want to order, we will quote things out for you with styles, pricing, sizing, and quantities. Once you sign that quote and submit payment, it becomes a contract and we are ready to move forward to production layouts on your design. Your order doesn’t go into production until your art is approved.
What is PPR?
PPR (Pick.Pay.Ride.) is our online ordering system. We can create an online store and provide you a URL to share with your team, event participants, or friends. When they visit that URL, they can place orders and even pay team dues. We process credit cards, so you don’t have to run around chasing money. If when your store closes, we owe you money for upcharges or team dues, we will even cut you a check.
Questions you might have during the process
How much is shipping?
Simple! Ground shipping within the United States is included in pricing!
What are LG timelines?
To get a quote: 24 to 48 hours once styles are selected.
To get a sketch: 24 to 48 hours once we have the art direction and art files in vector format. 2 free revisions are allowed.
To produce the order: 4 to 5 weeks once we have all layouts approved.
What are the payment terms on custom orders?
Since this is a custom order and our production is so fast, we require 100% payment upfront before starting production.
We take VISA, MASTERCARD, AMEX, ACH, and CHECKS.
How do I send back Fit Kit samples?
In your Fit Kit package, you already have a sticker for the return which includes the return address and the return number. Return shipping fees are at your own expense.