Frequently Asked Questions
We’ve put together some commonly asked questions to give you more information about this website.
If you have a question that you can’t find the answer to, please use the contact us page.
Can I order directly from Garneau?
International orders can be filled by any Garneau authorized distributor within your market. Please use our store locator to find the nearest distributor to you. If you are unable to find one, please contact Customer Service for assistance.
Can I place an order over the phone?
For security reasons, we do not process orders over the phone. Our web transaction platform allows you to purchase directly from Garneau. Items available for sale will have an “Add to cart” button.
How are your items sized?
We offer a range of sizing to fit personal tastes and performance results. Please refer to the sizing charts link on the left for more information about specific products. You can also consult the product reviews and see what other athletes are saying about fit. If you are unsure, contact Customer Service and we'll gladly help you choose.
How do I take care of the products I purchased?
You should always read the care label of the product before washing it. You can find more information about how to care for your items in the product care section.
Why is there a warning label on the bicycle bag I have just purchased?
Warning labels were added to bicycle bags in order to meet Proposal 65 requirements for the state of California (http://www.oehha.org/prop65.html). This law in force in California obliges manufacturers to display this label under certain conditions. This label does not signify that chemical products are necessarily found in these consumer goods; it only signifies that the chemical content was not confirmed. As the production of our bags is simultaneously done for the Canadian and American markets, this label is found on all products.
Garneau places a high importance to the quality of its products. Be assured that our products meet the standards in force in Canada and that they are safe. We understand, however, that certain consumers outside California may question themselves on the reasons of this label. We are presently evaluating solutions in order to eliminate these labels for our future productions.