Returns

Return Policy

Louis Garneau will accept returns for items purchased on the Garneau.com for 30 days.  Item must be new, unworn and in original packaging or with original tags. Refunds will be issued promptly to original form of payment. We are not able to accept exchanges at this time.

Returning Merchandise
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receiving it, in resale-able condition for a refund.

Returns are only accepted online for products purchased directly from garneau.com.

When you receive your product, if you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns must be in ‘as new’ condition, both unwashed and unworn.

When returning items to Louis Garneau, please ensure the product is well packaged and protected from damage in transit.

Manufacturer’s Defects

Louis Garneau is committed to product excellence and stands behind the quality of the products it makes, although, from time-to-time manufacturing defects can and do occur. If you think your product has a suffered a manufacturing defect please contact us. Items that are damaged as a result of excessive or long term use are not considered faulty. Returned items that have been worn should be washed before return, receipt of unwashed garments may result in your product being returned to sender.

How To Make a Return
To make a return login and visit your account page, click on order history and select the appropriate order, click returns and complete the web form to let us know which products you will be returning. If there is anything else you feel Louis Garneau should know please write them in the comments box.

Guest Checkout Returns

If you completed your purchase via our guest checkout, please fill out this form:

Guest Checkout Request Return Form

Return Addresses

USA Returns
Louis Garneau USA
3916 US Route 5
Derby, VT 05829
USA

IMPORTANT:
You must write the RMA number on the outside of the box in order for us to process the return.

You will see this number after you submit your return request online. It is the same as your original order number.

Note that Louis Garneau USA is not responsible for lost or stolen packages. 

Refunds will be made directly to the card used to make the original purchase.

Customer Service
If you do have any questions about your return once it has been posted, contact the following:

USA Customer Service

When contacting customer service, please include the date the item was mailed, the name it was sent under and the item’s tracking number if applicable.