If you have an account, please log in to request an RMA number:Log In
If you checked out as a guest, please fill out this form to request an RMA number:Guest RMA Form
Free & Easy return, fast refund!
Returning products is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receiving it, in as-new condition for a refund. All returns must be unwashed and unworn and in original packaging or with original tags. Refunds will be issued promptly to original form of payment.
When you receive your product, if you are uncertain about your purchase please keep it in its original packaging until you have decided whether or not you wish to keep it.
When returning items to Louis Garneau, please ensure the product is well packaged and protected from damage in transit.
Louis Garneau is committed to product excellence and stands behind the quality of the products it makes although, from time-to-time, manufacturing defects can and do occur. If you think your product has suffered a manufacturing defect please contact us. Items that are damaged as a result of excessive or long-term use are not considered faulty. Returned items that have been worn should be washed before return; sending unwashed garments may result in your product being returned to you.
HOW TO RETURN PRODUCTS:
Follow these easy steps:
STEP 1: Locate the pre-printed return label in a pouch affixed to the outside of the box.
STEP 2: Request a return material authorization number (RMA mandatory).
STEP 3: Write your RMA number on the return label beside your name.
STEP 4: Reuse the box in which you received your order, taking care to remove or cross out the original shipping label with your address.
STEP 5: Affix the Return label sticker on the outside of the box.
STEP 6: Bring your package to the nearest post office.
STEP 7: A refund will normally be issued within 3 to 5 business days following reception or your package at our facilities (you will receive an email informing you that the credit has been applied).
Please note that delays in processing time for return requests may apply during peak periods.
Please note that Louis Garneau USA will only cover the return shipping cost if you use the pre-printed return label included in your package. Limit of one pre-paid label per order.
A return material authorization number (RMA) is required for all returns. No worries, it’s easy!
You can request your RMA number online as follows:
Login and visit your account page
Click on order history and select the appropriate order
Complete the web form to let us know which products you will be returning
If there is anything else you feel Louis Garneau should know please write your comments in the box reserved for that purpose.
You must write the RMA number on the outside of the box in order for us to process the return.
You will get this number after you submit your return request online.
Guest Checkout Returns
If you completed your purchase via our guest checkout, please fill out this form:
Louis Garneau USA
3916 US Route 5
Derby, VT 05829
Note that Louis Garneau USA is not responsible for lost or stolen packages.
Refunds will be made directly to the card used to make the original purchase.
HOW TO EXCHANGE AN ARTICLE
If you wish for a different size or color of the same product at the same price, you can ask to exchange it if the product is still available on Garneau.com. We will send the new article as soon as we receive the item that does not fit.
To proceed with the exchange, simply contact our customer service at 1 800 463-8356 to make sure the product is available. We will hold the article for you until we receive your return. The replacement item will be shipped free of charge.
Exchanges have to be for the same style, only like to like. If you want a new product, you must return and reorder.
For faster exchanges, just order the new item.
If you have any questions about your return once it has been shipped out, please contact the following:
When contacting customer service, please mention your original order number, the date the item was mailed out, the name it was sent under and the item’s tracking number if applicable.
Returns are accepted online only for products purchased directly from garneau.com.
For returns, credits will be issued back to the card(s) used to purchase the item(s). Please allow 3-5 business days from the return processing date.