⚠️ All returns must be unwashed and unworn and in original packaging or with original tags.

If you are not 100% satisfied with your purchase, return it within 30 days of receiving it, in as-new condition for a refund. Refunds will be issued promptly to original form of payment. For exchanges, please reorder new desired item.

Please note that there is a limit of one (1) free return per order.

Initiate a return here

One (1) free return is granted per order for orders placed in Canada or the United States.

Please initiate a return here. Once completed, a UPS return label will be generated for you. When we receive your parcel, a refund notification will be sent. All orders are refunded using the original method of payment.

Please contact customer service via email [info@garneau.com] if you have any questions or concerns.

* Some geographical areas may be excluded from this offer. One (1) free return per order. Other conditions may apply.

Unfortunately, we are not able to offer an exchange for items purchased online. However, you may return an online order within 30 days from the date that you received your package via UPS as long as you have not worn it or altered it and the hang tags are still attached. All returned items will be refunded once received at our warehouse. If you wish to purchase a new size and/or color, we encourage you to place a new order.

If the item you purchased is no longer available at the same price or was purchased using a promotional code, please send us an email to info@garneau.com before returning the item. We will provide you with a new promotional code to apply to the item being exchanged*.

Once an order is placed, it's not possible to modify or cancel it. We begin processing your order immediately after payment has been confirmed. Because our system processes orders immediately, we cannot modify or cancel an order once it is submitted. You can initiate a return here.

We guarantee all of our products against manufacturer's defects for one year from the purchase date.

As our products are designed for their intended purpose and made to respect the highest standards in the industry, our warranty applies only to those defects that appear during the intended use of the product.

Even if our products fill the highest standards of manufacturing and are well taken care of, normal wear and accidents are inevitable. Thus, the warranty does not apply in case of normal or excessive wear, or in case of accidental breaking.

Please note that in order to process a warranty claim, a proof of purchase and pictures of the defective area will be required.

View complete warranty terms & conditions here.

If you have a defective item that was purchased from our Garneau website, please open a ticket here. A description about the defective item
Pictures of the item :
-A picture showing the entire item,

-A picture showing the defective area,

-A photo of the reference number on the inside tag that can be located behind the care instructions (Ex: 1005825-BLK-07).

Order number / receipt or proof of purchase.

Shipping is free for all orders over $150. For orders of $150.00 or less, the shipping charge is $19.99.

At this time, we only ship to Canada and the United States.

Our Canadian online store only ships to Canada and our US online store only ships to the US. Therefore, we cannot ship to the United States for orders placed on our Canadian website, and vice versa.

Please note that you may not receive all your items in the same package. If your items ship separately, you will receive two tracking numbers within the shipping email. Please click on "view your order" to be redirected to the tracking information.

There may be instances in which product shipments are not received at our warehouse due to unforeseen circumstances, or a particular item is in such high demand that we’re unable to fulfill all order requests. In these cases, the authorization of funds being held for the requested backorder item are released back to your account to allow you to replace the item at your convenience.

Your item will be automatically deducted from the prepaid amount on your order so you will not be charged for it. Our website will reflect the most up to date inventory details including any estimated restock dates.

We accept credit card payment from the following cards:

• Visa
• MasterCard
• American Express

We also accept alternative methods of payment:

• Visa Debit
• Paypal
• Shopify Pay
• Apple Pay

*Please note that if a purchase was made with a prepaid Visa or MasterCard, you will need to keep the card in case of return. All refunds will be issued to the original method of payment. 

All transactions on the site are protected and secure. We do not keep our client's credit card information.

No - please create a ticket with us using the ticket portal or write us an email at services@garneau.com where our customer service team will respond to all requests promptly.

Our head office is located at

450 rue Sainte-Hélène

Montréal, QC, Canada

H2Y 2L2